Report a Concern

Report a Concern

Thank you for taking the time to make us aware of your concern and/or provide us with your feedback. The Township of North Huron appreciates these opportunities to ensure our community remains safe and clean, with a responsive and professional service delivery.

Whether you want to make a complaint, file a by-law infraction or provide feedback to the Township, you can complete one of our online forms below.

Concerns will be addressed during business hours only - Monday-Friday 8:30am-4:30pm. For an After-Hours Emergency please call 519-531-0834.

Complaints and By-law Infractions

If you notice an issue in and around the community, or if you would like to submit a complaint for issues with a North Huron program, facility, service, or staff member, please fill out our complaint form. You will be required to include your name and phone number or email address so a staff member can contact you to follow up on your concern.

To assist in the processing of by-law infractions efficiently, the minimum information we require completed is the address or intersecting street and town of the property for inspection.  Any additional information you can provide such as a first and/or last name of the property owner is helpful but not essential.

Completed complaint forms can also be submitted to the Clerk’s Department through one of the following methods

• By email to complaints@northhuron.ca;
• In person at the Municipal Office at 274 Josephine Street, Wingham, ON N0G 2W0; or
• By regular mail to P.O. Box 90, 274 Josephine Street, Wingham, ON N0G 2W0.

Hard copies of the complaint form are also available at the Municipal Office.

Feedback

The Township of North Huron appreciates your feedback. We also appreciate hearing your positive feedback about staff and the work of the Township!

If you would like to make a suggestion, pass along a compliment, or provide feedback recommendations to the Township, please fill out our feedback form.

Complaint and Customer Service Policies

The Township of North Huron is committed to providing a uniform and consistent process to respond to concerns that arise from members of the public. To do so, the Council of the Township of North Huron has adopted a Complaint Handling Policy and a Customer Service Standards Policy. These polices establish guidelines and standards for the efficient resolution of complaints made towards the Township in order to assist North Huron in continuing to provide excellent customer service to members of the public and continuing to improve our operations and services.

For more information about the Township of North Huron’s Complaint and Customer Service Policies, please contact the Clerk’s Department at 519-357-3550.